Some issues may occur when the device is powered on for extended periods of time-this includes time the device is in Sleep mode. When it has downloaded, select Start, search for Surface, then select the app from the list of results. Note: If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store. If needed, select the option to update the devices. In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else. You can quickly check the health of your Surface drivers and firmware using the Surface app. See Force a shut down and restart your Surface for more info. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see the logo screen again.
Press and hold the power button for 20 seconds. If you have any apps open, you may be prompted to close them prior to shut down. Select Start > Power > Shut down, and wait a moment for your Surface to shut down.
You can try to force a shutdown and then restart. Connect your Surface to a keyboard, then press the Windows logo key + Ctrl + Shift + B. If the device has power, try refreshing the screen with keyboard shortcuts. Refresh the screen with keyboard shortcuts Make sure the device is plugged into an appropriate power supply or Surface Dock to reduce issues that can occur when you're on battery power. If the screen brightness is changing unexpectedly, see Adaptive brightness and contrast on Surface devices. Reinstall the display adapter and OEM panel driver Refresh the screen with keyboard shortcutsįully turn off your device for an extended time
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